For those of you who have deployed Apple iTunes 9 or Apple QuickTime 7.6.4 and received the “Please Install Apple Application Support”, we have found a workaround that fixes this. Installing the Apple Application Support part of the product on affected machines will result in a working program. (AppleApplicationSupport.msi)
You can get the AppleApplicationSupport.msi by either:
a) Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
-or-
b) Run the install application and leave the program idle at its menus. Navigate to your temporary director and look for a folder named IXPxxx.tmp (xxx is a random number). The MSI program will be located in that folder. Please note: You must leave the installer running. If you close the installer, it will delete the temporary directory.
Holding out hope that Apple addresses this issue is getting slim. Apple released iTunes version 9.0.1 yesterday. This version also fails for the same reason when using a silent deployment switch.
Oh, and we had a follow up conversation with Apple. They are now claiming that installing via a silent switch is not supported. It does, and it did.
At least they did not hang up on us this time.
Kris said,
October 5, 2009 @ 12:15 am
Sadly I tried this method and still have the same issue. Nothing seems to work so I have been unable to synce my phone in almost a month, which means no MMS upgrade. When I launch QT it gives me the apple Application support error, when launch itunes I get an error 7 please reinstall itunes. I hope others had sucess with your solution.
Jason Miller said,
October 5, 2009 @ 6:28 pm
Kris, I have also heard reports that people had to fully uninstall both QuickTime and iTunes to get it working once again. If you are not trying to deploy via command line with deployment switches (not double clicking the installer), I would send in a ticket to Apple. If you have their products like your iPhone, the support is free. You will just need your serial number. All you need to do is fill out this form and they will call you back: http://www.apple.com/support/expert/
Kris said,
October 6, 2009 @ 5:16 am
Thanks Jason, I have tried to completely uninstall both programs even using windows install cleaner. I don’t know how to do the command line thing, but I did talk to Apple already. The tech told me it might be my phone, which i knew it wasn’t. He tried the same uninstall stuff nad tried creating a new windows user to install the programs. Then he told me to go to the nearest apple store and have a tech run a check on my phone. Yes, I drove an hour to the nearest apple store and they told me if they plugged my phone in it would erase everything and that I needed to have my PC checked! LOL Square one, welcome me home! There is a microsoft tech, who helped me fix my windows update, that is looking into this also for me. I just want to sync my phone. oh well.
Jay said,
October 20, 2009 @ 12:18 am
We had this same issue – I was excited to see that their may be a fix when I hit this blog – sadly same issue – I called Apple and after being transferred to 3 different people and 35 minutes on the phone they said it’s a microsoft issue and they can’t help me. – determined to get my friends Itunes loaded on his Vista laptop – I trudged forward – the error I was getting was after it successfully downloaded – then I would hit to launch the .exe file and I would get permission questions from Microsoft – I would hit allow every time – but still no itunes and same error 9 times so I went into microsoft systems and turned off the firewall and the permissions that ask me if I wanted to download things – once I turned off all of that crap – it successfully loaded – I then went back and turned it all back on for him – he is happily loading music as we type.
New Versions Of Java and iTunes Available « Security Center Blog said,
November 4, 2009 @ 9:35 pm
[...] I have an earlier blog posting that can assist you on getting past this error as well. The posting can be found here. [...]
Steffen said,
November 9, 2009 @ 8:21 pm
Unzipping the installer and calling the MSI worked for me. Thanks!
Betty Bryant said,
November 13, 2009 @ 3:37 am
I installed quicktime, but when I try to use it I get a message the Apple Application must be installed first. I don’t know what this means????? Please tell me what to do to be able to use quicktime. Thank you.
Jason Miller said,
November 16, 2009 @ 10:35 pm
For a single desktop, Apple suggests uninstalling QuickTime (iTunes) and reinstalling. When installing, manually double click the install.
Tim said,
November 21, 2009 @ 1:36 pm
I have windows vista and I am trying to upgrade my current itunes for my new ipod touch, I downloaded the newest version, 9.0.2, and now I get the error message “Apple application support was not found. Please uninstall itunes then install itunes again error 2 ” I get this message every time I try to use itunes. What can I do to fix this problem without losing my music library?
U.B. Tryppin said,
December 5, 2009 @ 9:17 am
Excellent. After much gnashing of hair and pulling of teeth this msi extraction did the trick in 5 seconds. Thank you.
tom said,
December 16, 2009 @ 8:08 pm
i’m getting the apple applications support error message repeatly how do i fix this problem but in english novice computer person thank you
Jason Miller said,
December 16, 2009 @ 11:26 pm
The best suggestion is to uninstall the product that is presenting this error (iTunes, QuickTime or Safari) and re-installing it if this guide is not working or helping. This is what Apple suggests to their users.
Frances said,
December 22, 2009 @ 9:14 am
Most of this is gobbledygook to me; if i uninstall, will I lose everything in the library? er – how do I uninstall?? (d’oh… )
Jason Miller said,
December 22, 2009 @ 10:14 pm
You shouldn’t lose your library… But if you want to get help with this, I would suggest calling Apple support: http://www.apple.com/support/expert . There are help documents on the Apple support page that can assist you: http://www.apple.com/support/itunes/ . When I install or reinstall any product, I always make sure to back up my files. I would suggest the same if you give this a go on your own without Apple support.
Brigette (: said,
December 23, 2009 @ 4:59 am
I have windows vista and I am trying to upgrade my current itunes for my new ipod touch, I downloaded the newest version, 9.0.2, and now I get the error message “Apple application support was not found. Please uninstall itunes then install itunes again error 2 ” I get this message every time I try to use itunes. I Have Already Called 1-800-MY-APPLE , They told me to install and uninstall iTunes but the same thing comes out . My ipod touch doesnt even let me go to my home screen because i havent synced it or reset it. My computer that is an HP Pavilion Slimline s3620f PC doesnt read my ipod touch .What can i do tho fix this problem ?
Jason Miller said,
December 23, 2009 @ 10:45 pm
Brigette,
Apple should be contacting you with a “follow-up” call for your support call. I would let them know this did not work and work with them on fixing the issue.
One Bad Apple Could Spoil Your Whole World « Shavlik Marketing said,
December 23, 2009 @ 3:10 pm
[...] and Apple customers have been wrangling with this problem since September. Consumers — home users — are affected but not to the extent that corporations are [...]
Marcin said,
January 1, 2010 @ 5:57 pm
Thank you a lot. The method a) worked on my computer. Unzipping with WinRaR and extracting the MSI is easier than second option, and it’s not so time-consuming.
Shea said,
January 3, 2010 @ 2:44 am
everytime i tried 2 download itunes for my ipod touch it always say apple application support failed uninstall and reinstall itunes
lds2011 said,
January 3, 2010 @ 2:59 am
i have tried to download itunes for my ipod touch and it keeps sayn apple application support failed then it said uninstall and reinstall itunes and i have tried that and thee other steps it says to but nothing seems to work we should I do
Jason Miller said,
January 4, 2010 @ 10:54 pm
If those steps do not work, I would call Apple Support. The support case should be free and they can walk you through fixing the issue:
http://www.apple.com/support/contact/
Elaine said,
January 7, 2010 @ 9:29 am
Just wanted to thank you for helping me out on this. I didn’t really read what you said…and kept googling for any ‘easier’ answers. But then came back to you and really read what you wrote..and I went on to download winrar and then open itunes with it..and extract the apple application support..just like you said..and walah! it works fine now. Once again, thanks!
Jason Miller said,
January 7, 2010 @ 4:23 pm
I am glad this helped you out.
Asmir said,
January 9, 2010 @ 12:22 pm
thx, i solved problem, no error message anymore
used solution no1
Moew27 said,
January 13, 2010 @ 5:21 am
Thanks for your help.
I used the first method you suggested.
Using WinRAR, I extract all the files into a older and then ran the “AppleApplicationSupport Windows Windows Installer Package”. After that I tried to open iTunes. No longer did I get the AppleApplicationSupport.msi message, but I did get a message that the current iTunes needed an updated version of Quicktime. Because I had extracted all of the files there was a Quicktime right there in the folder ready to be installed. After I did that, everything worked fine.
The only reason I updated my iTunes at all was because it would no longer allow me to update my iPod until I did. This is a chore I always dread because it is always a pain in the @$$.
Thanks for making a little easier.
Yane said,
January 24, 2010 @ 8:22 am
Installing the Apple Application Support part of the product on affected machines will result in a working program.
-I don’t get this!
Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
-I don’t understand how! Could you expand please?
Jason Miller said,
January 24, 2010 @ 10:44 pm
Installing the Apple Application Support part of the product on affected machines will result in a working program.
- If Apple Application Support is not insatlled with iTunes/QuickTime/Safari, the product will not launch. Upon launching, an error message will come up telling you that Apple Application Support is not installed.
Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
- If you are getting the Apple Application Support error, you need to find a way to install it to return functionality to iTunes/QuickTime/Safari. The insatller for those programs have multiple installers inside of the program. If you use Winrar and open the installer, you will see the files.
You can call Apple Support and they can walk you through installing the program to get rid of the error message.
dorothy burgess said,
February 15, 2010 @ 3:47 am
i unstall apple applicaction ouick time now there is things want play, can you tell me how to install it back windowes vista
Frankie said,
January 26, 2010 @ 7:06 pm
Hey Folks,
Had the same issue. I uninstalled itunes turned off my Windows firewall (recommended only if you’re using a router with firewall) and reinstalled itunes and it works.
Jason Miller said,
January 27, 2010 @ 5:03 pm
If you follow this guidance, be sure to turn your firewall back on afterwards.
scigirl22 said,
January 27, 2010 @ 8:15 pm
Opening the temp folder and running the .msi files worked great! My problem was that I would get the error message whenever I tried to run Quicktime (I don’t have iTunes installed). Now I can use Quicktime no problem! I’m running Windows 7 x64 on a Sony VAIO laptop. Thanks! Woohoo!
scigirl22 said,
January 27, 2010 @ 8:31 pm
I just looked back at some older posts and thought I’d explain for people who don’t understand (I didn’t either, at first).
On a Windows 7 machine (and therefore, probably Vista, too):
Make sure in Windows Explorer you click “Organize” and the “Folder and Search Options” and the “View” tab and make sure you click the button allowing you to view hidden files, folders, etc.
Then you can open your main personal directory on the C: drive and open the “App Data” file folder (which is normally hidden). In App Data, open the Local folder and in that folder, open the Temp folder. Leave that open.
Now download the iTunes installer for your machine (32 or 64 depending on your computer). Double click the installation file (iTunesSetup.exe which will be in the folder to which to saved it) and click “Run.” Then click “Next,” accept the terms, then click “Next” again and don’t click anymore! Leave that window (that says “iTunes + QuickTime” at the top) open.
Look at the “temp” folder you opened previously. Now there should be a folder called IXPxxx.tmp (xxx is a random number). The MSI program will be located in that folder, as the author of this thread said before. Double click on the MSI file you need and it will install only that particular program (in the case of this thread, click “AppleApplicationSupport.msi”). The program you need will be installed. Then you can just click “Cancel” in the “iTunes + Quicktime” installer window that should still be open and magically, the IXPxxx.tmp file will disappear.
Then you can run QuickTime and/or iTunes with no problem.
Personally, I don’t want iTunes on my machine, though I do have an iPod touch. I do want QuickTime and be able to plug in and recognize my iPod Touch, so I ran “AppleApplicationSupport.msi,” “AppleMobileDeviceSupport.msi,” “and QuickTime.msi.” I also have “Bonjour” on my machine because I have an Airport Express for printing wirelessly.
Voila. All that you might need from Apple without having to put iTunes on your PC!
Scigirl22
Simon said,
January 28, 2010 @ 12:04 am
hi,
installing manually worked : you can open directly the “iTunesSetup.exe” with 7zip (freeware) “open archive” : and install everything
worked on Windows 7 Ultimate
mosttrusted2002 said,
February 6, 2010 @ 4:18 pm
Well this method worked for me very well. Really thanks. Several times un-instal and install did not help as well including reboots.
There were several of the above mentioned file in the PC. Easier way to find the latest file was using Everything.
Just installed the latest version of this file and walla there it goes…
cricri-canelle said,
February 10, 2010 @ 12:58 pm
Bonjour,
si çà peut aider certains, pour résoudre ce problème de Apple Application Support que j’ai aussi rencontré.
J’ai trouvé une solution simple.
J’ai donc installé la version 7.6.5 et à l’ouverture, message me disant que je devais d’abord installer Apple Application Support.
Grâce à ce forum pour le .msi, je suis allé sur Windows Explorer ou j’ai recherché cette fameuse extension .msi sur le disque C.
Dans Options avancées, j’ai coché :
- recherche dossiers sytèmes,
- recherche fichiers et dossiers cachés
- recherche sous-dossiers
2 lignes Apple Application Support sont apparues
J’ai double cliqué sur la 2è ligne au hasard (avait une extension en 1.1) et miracle j’ai vu apparaître : installation de Apple Application Support.
Ensuite, Quick Time a marché !!!!
Je ne sais pas si çà va marcher pour toutes les configurations, mais pour moi, çà a marché !
Bonne journée.
Jason Miller said,
February 17, 2010 @ 5:38 pm
Thank you for the additional steps. I am sure the instuctions will further help people on this problem.
(Merci pour les étapes supplémentaires. Je suis sûr que les instuctions continuera à aider les gens sur ce problème.)
Ash said,
March 1, 2010 @ 4:52 am
I recently installed itunes 9 and I have windows XP And now every time I try to open itunes I get an application support was not found error one, telling me to reinstall itunes, which I have. I’ve also tried to extract the application support using WinZip. I still get the same error.
Jason Miller said,
March 1, 2010 @ 5:33 pm
If applying the Apple Application Support MSI fails, I would back up your iTunes data (songs, etc), uninstall the program and reinstall the program. You can also open a case with Apple Support, they can walk you through the process.
Jason Miller said,
February 15, 2010 @ 4:33 pm
You can get the program from here: http://www.apple.com/quicktime/